What makes Sandos Caracol unique?

At Sandos Caracol Eco Resort, we’re proud of who we are and of the ecosystems that surround us. With so much jungle, ocean and mangrove, wonderful things happen every day wherever you look. As an eco resort, we’re committed to nature and Maya traditions, so your stay at Sandos Caracol will be full of experiences, aqua-fun, shows and cultural events.

If you’re a nature lover, you’ll be absolutely fascinated by the All-Nature Experience.

What is the All-Nature Experience?

It consists of six theme tours throughout the week, where you and your family will have the chance to participate in nature activities, get to know the region’s underwater world, test your courage, or even discover the wonders and mysteries of the ancient Maya culture. Check out our activities here.

Is the All-Nature Experience included?

Yes, every event and activity in the All-Nature Experience is included with your stay. Some of the activities require a reservation, which you can make upon arrival at the InfoCenter, located just outside El Manglar Sports Bar.

What is the standard check-in/check-out time?

Check-in time is at 3:00 pm, however it is possible to use the hotel facilities as early as 6:00 am. If your room is ready before 3:00 pm, you can use it. Check-out time is at 12:00 pm (noon).

Can I check-in before arrival?

Yes, you can check-in up to 15 days before arrival through the Sandos App, available on Google Play and Apple Store.

Is late check-out available?

Late check-out is subject to availability, upon prior notice to reception. Additional charges may apply.

How many sections does the resort have?

Three: the Family section, the Select Club Adults Only section, and the Royal Elite section.

What does the All Inclusive plan include?

Food and drinksActivitiesEntertainmentServicesAdditional services
Unlimited food and drinks
  • Non-motorized sports
  • Snorkeling equipment (30 minutes a day)
  • A diving test in the pool
  • Kids Club
  • Tennis courts
  • Fitness center
  • Daily entertainment program
  • Nightclub
  • Night shows
  • Aqua park with 29 slides
  • WiFi
  • Concierge
  • Kids Club
  • Hydrotherapy area (ages 18+)


Do you have room service?

Yes, with a few exceptions. The Standard Room and Deluxe Room with Jacuzzi do not have this service.

What is not included?

The amenities and services that are not included in your all inclusive package are select wines and liquors, private dinners, spa treatments, beauty salon, and external tours from agencies located in the hotel, among other additional services.

How many pools are there in the hotel? Can I use all of them?

We have 3 pools, plus the Aqua Park.

PoolCan access
Main PoolAll guests
Tortuga Pool  All guests
Select Club Pool Select Club Adults Only guests
Aqua ParkAll guests

Where can I see the current offers?

You can see the current special deals here.

How can I see or book a stay?

You can check availability, quote and book online by clicking here. You can also send an email to [email protected], and/or call the following numbers:

  • From the Americas - Mexico 01 800 907 52 92
  • From the Americas - USA 1 866 336 40 83
  • From Europe - Spain +34 971 78 33 02
  • From Europe - UK +44 20 305 137 68.

Is there a spa at Sandos Caracol?

Of course! At Spa del Mar, you’ll find massage treatments, facials, a beauty salon, a fitness center, a hydrotherapy area, and relaxing spa packages.

How can I book a treatment or spa service?

You can do it at reception, at the spa facilities, with Concierge, or online by filling out this form.

Is the gym included with the stay?

Yes, we have a well-equipped gym for adults only, open from 6:00 am to 8:00 pm.