What does the All-Inclusive Plan Include?

• Food and beverage
  • Unlimited food and beverage
     
• Activities
  • Non-motorized sports
  • Snorkel equipment half hour a day
  • Dive lesson in the hotel pool
  • Eco Activities for the whole family
  • Tennis court
  • Gym
     
• Entertainment
  • Entertainment shows and daily activities
  • Nightly entertainment
     
• Services
  • WiFi
  • Concierge
  • Kids Club
     
• Additional Services
  • Available depending on the reserved room category

What is not included?

The amenities and services that are not included in your all-inclusive package are select wines and liquors, private dinners, spa treatments, beauty salon, and external tours from agencies located in the hotel, among other additional services.

What are special measures being taken in the hotel in terms of hygiene and safety to prevent the spread of Covid-19?

At Sandos Hotels & Resorts, we take the safety of our guests and collaborators very seriously. We have implemented a series of hygiene protocols to guarantee a clean and safe environment. To see more detailed information about our procedures, visit our Clean Stay section. 

Do you carry out Covid-19 tests in the hotel?

Yes, we have an agreement at a special rate with Costa Med. For this reason, to avoid the displacement of guests, all of the COVID-19 tests are done in the hotel. See here for more details. 

How many rooms does the hotel have?

The hotel has 955 rooms.

What makes Sandos Caracol unique?

At Sandos Caracol Eco Resort, we’re proud of who we are and of the ecosystems that surround us. With so much jungle, ocean and mangrove, wonderful things happen every day wherever you look. As an eco-resort, we’re committed to nature and Maya traditions, so your stay at Sandos Caracol will be full of experiences, aqua-fun, shows, and cultural events.

If you’re a nature lover, you’ll be absolutely fascinated by the All-Nature Experience.

What does the Select category include?

Our Select category is designed to satisfy our most demanding guests. You can find here all the benefits of staying in a Select room.
 

Is room service included?

Yes, room service is included.

Is there free wifi at the hotel?

Yes, wifi is free and available in most public areas of the hotel.

Is the safe included?

Yes. We have a digital safe included in each room.

Are alcoholic beverages included in the all-inclusive package?

Alcoholic beverages are included in the all-inclusive packages for guests 18 and over.

Are pool towels included?

Yes, they are included and available in the pool area.

Should I tip employees?

Our all-inclusive plan already considers tips for our collaborators; however, feel free to leave any additional contribution.

Do you have baby amenities?

Yes, we have cradles and playpens for babies; to request one, send an email to [email protected]. While we recommend you bring your own, strollers can be requested upon availability. 

Do you have wheelchairs?

We have wheelchairs, but these are subject to availability. To check availability, send an email to [email protected].

Do you have decoration services for special occasions?

If you want to make your stay even more memorable, you can request special decorations to celebrate your honeymoon, anniversary, birthday, etc., and surprise that special someone. To request a special decoration, please send an email to [email protected] (additional charges may apply).

Can you help me propose?

Yes! We celebrate love! For details about price and planning, please send your ideas to [email protected]

I want to organize a wedding.

Find here the different wedding packages and locations that we have for you.

Can I organize celebrations like birthdays, anniversaries, and honeymoons?

Yes, our concierge team will be happy to help you organize any celebration. You can contact us via email at [email protected]

Where can I find information about spa costs and treatments?

Here you can find the different spa services we offer, as well as their prices.

Does the hotel also work on Sunday?

Yes, we are open every day of the year, 24 hours a day.

Is there parking at the hotel?

Yes, there is parking for guests who drive to the hotel.

Can you pay by credit card?

Yes, you can pay with most major credit cards.

Does the reception work 24 hours?

Yes, we are at your disposal at the 24-hour reception.

How often is room cleaning done?

Our housekeeping department cleans the rooms every day, according to the most advanced cleaning protocols. Find here all of our protocols and procedures that guarantee a clean stay at Sandos.

Do you have a babysitting service?

Yes, we have a babysitting service, you can request it with our concierge. This service generates an additional cost and is subject to availability.

Are there hammocks on the beach?

Yes, there are hammocks on the beach as a courtesy of the hotel, available exclusively for the Select Club Adults Only section guests.

What kind of activities does the hotel have for adults and children?

We have a complete entertainment program throughout the year, which includes activities for children and adults. You can check the program here.

What activities and services do you offer outside of the all-inclusive plan?

In addition to the all-inclusive plan, we have services and activities at a cost. You can find the lists of services in the following links: spa, tours and transfers, activities, and water sports.

What is the schedule for the nighttime shows?

There are fun shows for the whole family, with a different performance for each day of the week. You can see schedules and descriptions here.
 

Do the activities require a prior reservation?

None of our activities or night shows require a reservation. However, if the activity is part of the Kids Club, you need to sign your children up in advance.

Does the hotel have heated swimming pools?

No, we do not have heated pools; however, the water remains warm and is perfect for cooling off.

What is the age to enter the water park?

Our water park is ideal for the whole family. For your safety, the use of the water slides is based on height, no matter what your age.

Does the hotel have a pool bar?

Yes, you can enjoy your favorite drink in the Select pool. Or you can order your drinks from the waiter and enjoy them beside the pool.

Where can I find laundry services?

The hotel offers laundry service at an extra cost. You can dial our operator to request it.

Does the hotel have air conditioning?

Yes, all of our rooms have air conditioning.

Do the rooms have English TV channels? 

Yes, we have some channels in English. You can ask for the available TV channels with reception.

Does the hotel have stores?

Yes, within our facilities we have convenience stores where you will find basic necessities, as well as souvenirs.

Do you have rooms with a computer?

We do not have computers in the rooms or in the hotel areas. However, our wifi network is available in common areas.

Does the hotel offer stroller and wheelchair rentals?

They can be requested upon availability. 

Does the hotel offer a microwave oven rental?

No, we do not have microwave oven rentals