Stories at Sandos Caracol

caracol beach

Why it’s so important to keep our beaches clean

We are a key player in this important task

Today, we know a lot of ways to play our part when it comes to the conservation of our environment, but do you know the extent of your actions every time you are on vacation?

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Here’s How Our Resort Got Such Great Customer Service

Our people make us proud!

It was in 2007 when Humberto Rodríguez joined the team as Sandos Caracol‘s waiter captain, perhaps without imagining the entire career that awaited him within the “Sandistas” family, as Sandos employees call themselves.

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activities at Sandos Caracol

Why Sandos Caracol is the ideal paradise for families

It's such an experience!

Are you thinking about where to go on your next family vacation?  Here’s how you and the kids will have the time of your lives during your visit to Sandos Caracol.


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Playa en Sandos Caracol

Plastic Planet

Our Ocean Needs You

Did you know that every second, more than 200 kg of plastic are dumped into the seas and oceans of the world? Learn more about the reality of plastic and how every action counts.


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Guacamayas en Sandos Caracol

Biodiversity at Playa del Carmen

Get to know the threats to biodiversity in Playa del Carmen, Mexico

Due to the exploitation of natural resources by humans, we see less and less biodiversity where life used to be everywhere you looked, hence the importance of transforming our vision towards sustainability.

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catrina makeup

Catrina Makeup Tutorial – Step by Step

Turn yourself into a Catrina (Sugar Skull)

We’ll show you an easy step-by-step Catrina (or sugar skull) makeup tutorial so you can be prepared for this Halloween and/or Day of the Dead! 



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Supporting mexican talent at the Oceanman Open Water 2017

Lucila was the first woman of Quintana Roo participating on this competition


Sandos Hotels & Resorts accompanies Lucila Navarese, a Mexican athlete, to compete at the Oceanman Swim in Benidorm, Spain




samuel sandista

Samuel, 11 Years Smiling at Sandos

People like him enhance the service our family provides

There is nothing that makes us gladder than having people like Samuel Ku (Sammy, to his friends) on our team. This Waiter Captain is a man who not only stands out because of his smile, but also for offering his vast experience and kindness towards those who stay at Sandos Caracol.




day death dia muertos

TOP 5 differences between Day of the Dead and Halloween

Discover the singularities of both celebrations


Although Day of the Dead and Halloween can be perceived as very similar celebrations, the reality is that their origin and cultural meanings are very different.




instituto sandos graduacion

How do we continue to improve the quality of our service?

Our Sandistas go through in-house training to provide better service.

The Sandos Hotels & Resorts staff graduates from Sandos Institute, highlighting the mutual commitment between human resources and the company.







That Moment When Kids Receive Toys on Three Kings Day

The Sandos Foundation joined efforts with one common goal: giving smiles.

On Three Kings’ Day (January 6), the Three Wise Men visited communities in the Riviera Maya, where they visited children who most need moments of hope to mark their lives in a positive way.


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Dinner the Teppanyaki Way!

Visiting El Templo is more than a dinner

This is why El Templo is one of the most popular restaurants at Sandos Caracol

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Uniforme Animal Heroes

Training Heroes to Save Animals

Sandos Caracol Eco Resort and Animal Heroes team up to protect animals

At Sandos Caracol, we’re proud to announce our collaboration with Animal Heroes, a non-profit, non-governmental organization that defends the rights of our animal friends in Mexico.

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cuadro blanco

eco family penthouse

We've just launched our new Eco Family Penthouses

One more reason to vacation with the whole family

At Sandos Caracol Eco Resort, we’re proud to present our new addition to the Signature Eco Section: the Eco Family Penthouses! 

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Signature Eco-Collection Room

Signature Eco-Collection Rooms

Heaven for children


Our new guestrooms were inspired by nature, and designed for families to provide everything need to rest and enjoy a pleasant stay filled with adventure, fun, and relaxation.

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Top 5 Water Park Slides

Get the thrill of it!

Have you been to the most fun water park for kids and adults?  Let us tell you about the TOP 5 Aqua Park slides at Sandos Caracol 

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