General

What makes Sandos Playacar unique?

At Sandos Playacar, we are in love with the Caribbean Sea. As a beach resort, we're committed to showing our guests the wonders of the Riviera Maya while helping the environment. With all the fun and adventure to be had at this resort, you'll be fascinated by our All-Playa Experience.

What is the All-Playa Experience?

This activities program consists of seven themes in our beach area, one for each day of the week, where you and your family will have the chance to participate in activities designed after seven of the world's top beaches. Check out our All-Playa Experience program here.

Is the All-Playa Experience included?

Yes, every event and activity in the All-Playa Experience is included with your stay. No reservations are needed for any of them.

What is the standard check-in/check-out time?

Check-in time is at 3:00 pm; however, it is possible to use the hotel facilities as early as 6:00 am. If your room is ready before 3:00 pm, you can use it. Check-out time is at 12:00 pm (noon), but you can use the facilities until 7:00 pm.

Can I check-in before arrival?

Yes, you can check-in up to 15 days before arrival through the Sandos App, available on Google Play and Apple Store.

Is late check-out available?

Late check-out is subject to availability, upon prior notice to reception. Additional charges may apply.

How many sections does the resort have?

Three: the Family section, the Select Club Adults Only section, and the Royal Elite section.

Do you have room service?

Yes, we have room service 24 hours a day.

What does the all inclusive plan include?

Food and beverageActivitiesEntertainmentServicesAdditional Services
Unlimited food and beverage
  • Non-motorized sports
  • Snorkel equipment half hour a day
  • Dive lesson in the hotel pool
  • Kids Club
  • Tennis court
  • Baby Club
  • Gym
  • Entertainment shows and daily activities
  • Nightclub
  • Nighttime shows
  • WiFi
  • Concierge
  • Kids Club
  • Lite Teen Club

 

What is not included?

The amenities and services that are not included in your all inclusive package are select wines and liquors, private dinners, spa treatments, beauty salon, and external tours from agencies located in the hotel, among other additional services.

Where can I see the current deals?

You can see the current special deals here.

How can I see or book a stay?

You can check availability, get quotes, and book online by clicking here. You can also send an email to [email protected], and/or call the following numbers:

  • From the Americas - Mexico 01 800 907 52 92
  • From the Americas - USA 1 866 336 40 83
  • From Europe - Spain +34 971 78 33 02
  • From Argentina - 0 800 122 04 06.

Is there a spa at Sandos Playacar?

Of course! At Spa del Mar, you’ll find massage treatments, facials treatment, a beauty salon, a fitness center, a hydrotherapy area, and relaxing packages.

How can I book a treatment or spa service?

You can do it at reception, at the spa facilities, with Concierge, or online by sending an email to [email protected] or fill out this form.

Is the gym included with the stay?

Yes, we have a well-equipped gym for adults only, open from 7:00 am to 9:00 pm.