FREQUENTLY ASKED QUESTIONS

We want you to be well-informed about Sandos Playacar, from what is included in your stay and things to do in Playa del Carmen, to what you should pack in your suitcase. Enjoy your vacation at its best!

What Sandos Playacar hotel has to offer

    What's included?

  • Use of hammocks and loungers
  • Kids Club
  • 24-hour room service
  • Buffet-style restaurants
  • Lite Teen Club
  • All-Playa Experience
  • Sports and recreational activities
  • Night shows
  • Concierge service from 7am to 11 pm
  • Spa hydrotherapy area (ages 18 and up)
  • WiFi
  • Spinning lounge
  • Open bar
  • Gym (ages 18 and up)
  • Towel service
  • Teen activity program
  • À la carte specialty restaurants
  • Snack bar
  • Miniature golf
  • Parking
  • Non-motorized water sports
  • Tennis court
  • Special occasion amenities
  • Wet areas at spa (ages 18 and up)
  • Business center
  • Group workout sessions
  • Bars
  • Hydrotherapy

    Not included

  • Room upgrades
  • Babysitter service
  • Lobster lunch or dinner at the restaurant of your choice
  • Premium wine selection
  • Photography service
  • Car rental
  • Tours and excursions
  • Motorized water sports
  • Fruit baskets, special amenities and flower arrangements
  • Beauty salon
  • International calls
  • Spa massages and treatments
  • Premium bars

    Extra cost

  • Medical service
  • Wheelchairs and strollers
  • Pharmacy
  • Convenience store