TERMS & CONDITIONS 

* To validate this promotion, you must book directly with our call center or at sandos.com between January 8th to January 15th , 2026. Travel dates available at Sandos Caracol Nature Resort, Sandos Cancun, Sandos Playacar, and Sandos Finisterra between January 8th, 2026 and December 31, 2027. Promotion valid for a limited time and available only at the properties mentioned. Maximum discount applicable on certain dates. Not combinable with other promotions. This promotion is valid based on the Cancun time zone (GMT-5).  

* Receive up to an additional 10% discount by becoming a member of our Sandos4U loyalty program. New and Blue level members receive an additional 5% discount, while Gold level members receive an additional 10% discount. To apply this benefit, you must be registered in the program before completing your reservation.  

* The “2 Children Stay Free” promotion applies exclusively to children under 12 years of age and is valid only at Sandos Caracol Nature Resort & Water Park. Children aged 12 and over are considered adults and are not eligible for this promotion. This offer is valid for travel during the following dates in 2026: June 1–30, 2026, July 1–10, 2026 and August 26- October 29,2026 with blackout dates from September 14–18, 2026 and September 24–26, 2026. The offer may be limited to select room categories and is subject to availability. Additional restrictions may apply.

* To receive up to $500 USD Resort Credit, you must book using the promotional code RESORT26. One voucher per reservation will be given at check-in. Coupons can only be used during your stay. This benefit does not apply to groups and cannot be combined with other promotions. All products and services listed in the voucher are subject to availability and subject to change without notice. The voucher is available for reservations with travel dates starting January 1, 2026. If you do not use all or part of these coupons during your stay, the unused amount will not be refundable, transferable, or exchangeable for cash, discounts, other services, or any other benefit not expressly indicated in the coupon book. Restrictions apply.  

* The interest-free months option applies to Sandos Caracol, Sandos Playacar, Sandos Cancun y Sandos Finisterra properties and to participating credit cards issued by selected banks in Mexico. The number of months available, minimum purchase amount, and specific conditions may vary depending on the banking institution. This promotion is valid only for direct reservations made through the official channels of Sandos Hotels & Resorts Mexico during the established sales period and cannot be combined with other forms of financing, discounts, or promotions, unless expressly indicated in the offer.  

* The welcome gift can be obtained by redeeming it through the Sandos4U member site, available at members.sandos4u.com or via access from www.sandos.com

To complete the redemption, the guest must register the reservation corresponding to their current stay in the “My Reservations” section of the portal and ensure that the reservation status is “Check-in”. Once this requirement is met, the gift may be redeemed from the “Catalog” tab.

After completing the redemption process, the guest must visit the Concierge team to collect the voucher and finalize the request.

The complementary gift is valid for one time per reservation number. Requests must be made no later than 24 hours before check-out; otherwise, the gift will be subject to availability.

This benefit is free of charge and available to all registered Sandos4U members, including new members, and applies to all membership levels (Blue and Gold). Coins are not required to redeem this gift.