FREQUENTLY ASKED QUESTIONS
Is there parking at the Hotel? What is the charge per day? And per week?
Yes it has parking. The price is 15 euros per day and 90 euros per week.
What is the price of the safe-deposit box?
It's 3 euros a day
Is the gym included in the TI?
Yes that is included
Is there a towel service for the pool?
We do have a free towel service, upon payment of a deposit of 10 euros. This deposit is returned when the customer returns the towel.
The sunbeds by the pool, can they be reserved?
Sunbeds cannot be reserved.
Can people who are not staying use the outdoor pool?
The outdoor pool is for the exclusive use of guests
Is the pool heated?
The pool is not heated
Do the triple rooms have three beds?
Yes, they have three beds.
Do you have laundry service?
Yes, we have the service. With a maximum of 48 hours you will have the garment washed.
Is there an iron and ironing board available? Does it have any cost?
You can ask for it at the reception. It is a free service upon payment of a deposit of 20 euros.
Is there a kettle for tea / coffee in the rooms?
Yes, all the rooms have Kettle and coffee, tea and infusions.
Do you have adapted rooms?
Yes, we have adapted rooms. They must indicate it in their reservation. They are under request
Do the rooms have a shower?
The rooms have a bathtub but we also have units with a shower.
Do the rooms have air conditioning all year round?
The air conditioning is connected all year round either in cold or heat mode depending on the season.
Is the minibar included?
The mini bar is not included. You can buy your min bar package at reception. You can choose between an alcohol pack, a non-alcoholic pack and a healthy pack.
Do you have a Suite? What is the price?
The hotel has a suite with a Jacuzzi. You should check its price and availability at the hotel reception.
Do the rooms have a double bed or single beds?
The hotel has single and double beds. Let us know your preference when booking.
Can I order a picnic if I'm not going to be at the hotel one day?
For sanitary reasons, take out picnics are not served.
Can you buy tickets at the hotel reception for the theme parks and various performances in Benidorm?
Yes, you can choose from a wide variety of activities that are organized in Benidorm. Ask at the hotel reception or our "Customer Service".
What are the restaurant hours?
The hours are as follows:
- Breakfast: 8: 00-10: 30
- Lunch: 13: 00h-15: 00h
- Dinner: 7:00 p.m. to 9:30 p.m. (7:15 p.m. to 9:45 p.m. in summer)
Can you enter the restaurant to eat if you are not staying? What is the price?
Yes, the restaurant can be used by non-staying customers. The price is 15 euros (19 euros on Friday night)
What is the dress code in the restaurant?
The dress code is Casual. The use of swimsuits in the restaurant or tank tops is not allowed.
In the restaurant, are there food options for celiacs / vegans?
Yes, we have numerous options for service. You can check with the mâitre in the restaurant for all the options available.
How many bars does the hotel have?
The hotel has two bars.
What are the hours of the bars?
The hours are as follows:
- Montecarlo Bar: 9:30 a.m. to 1:00 a.m.
- Bar Metropole: 7:30 p.m. to 1:00 a.m.
The snack bar by the pool, is it open all year?
Not only in summer season
Are there cocktails included in the All Inclusive?
Yes, we have a cocktail menu included in the TI
How much does the water circuit cost?
The water circuit costs 16 euros for hosted customers. The duration of the circuit is 60 minutes.
Is it necessary to use a swimming cap for the circuit?
Yes, it is mandatory.
What are the schedule of the Spa?
The center opens from 10:00 a.m. to 10:00 p.m.
Are there changing rooms in the Spa?
If it has changing rooms and individual lockers.
How far is the beach?
Levante Beach is about 300 meters away.
How far is it from the center of Benidorm?
The center of Benidorm is about 7 minutes walk.
How much does the taxi to the airport cost? Can you manage it for me?
The price is around 70 euros by taxi. From the hotel reception you can manage it.
Can I rent a scooter / wheelchair?
Yes, you can do it at the hotel reception.
If I rent a scooter, is there a place for parking and charging?
We have an area enabled for the loading of Scooters with reduced mobility.
What time can check-in be done?
Check in can be done from 4:00 p.m.
Until what time can you be in the room on the day of departure?
The check out time is at 12 midday.
Is it possible to spend more time in the room on the last day? Which
is it the price of the late check out?
Yes, you can purchase the late check out at the reception. The price until 4:00 p.m. is 20 euros and until 5:00 p.m. 25 euros.
To get S4U points, do I have to book directly with you? Points accumulate regardless of how you book your stay.
Do you allow pets in the hotel?
The hotel does not allow pets.