Do you have a Kids Club at the hotel?
Do you accept children of all ages?
Our Kids Club is a space designed especially for little ones and is available for children from 4 to 12 years old.
My son is younger. Does that mean he cannot enter?
Children 2 and 3 years old can access the facilities only from 10:00 am to 1:00 pm and from 3:00 pm to 5:00 pm, but always need to be accompanied by a parent or guardian.
Are there any restrictions on the schedule to register children at the Kids Club?
The only restrictions to the schedule are when you first register your child to the kids club; it needs to be between the hours 9 am to 10 am. If your child is already registered, you can admit them anytime between 9 am to 5 pm.
Are there any admission restrictions at the Kids Club?
Yes, for your kids' safety, small children with fever, diarrhea, vomit or an infectious disease are not admitted; children with special needs or a disability must be accompanied by a parent or guardian at all times.
My son has some allergies. What should I do?
Parents have the responsibility to inform the Kids Club staff about any child allergies, if they have a disease of any kind, or if they are taking any medication that may alter their behavior.
Can you provide medication to my child when I am not around?
The Kids Club staff is not authorized to provide any medication.
Can my child eat during their stay at the Kids Club?
No, the Kids Club staff is not authorized to provide any food.
Do children stay inside the Kids Club all the time?
No, there are outdoor activities in the Kids Club program, so we ask the parents or guardians to apply sunscreen before leaving them. The Kids Club staff is not authorized to apply creams or sunscreen.
What happens if a child misbehaves?
In the event that any child exhibits misconduct, violence, or any behavior perceived as a risk to another child or to the Kids Club staff, the hotel interrupts the child's visit to the Kids Club and notifies the parents immediately; the Kids Club also reserves the right to refuse admission.