How do I get to the hotel?

You'll find paradise just 20 minutes from the airport. As you leave Cancun International Airport, head southeast on the highway from the airport and continue through Punta Nizuc-Cancun for 9.13 miles. Turn right onto Retorno del Rey and follow the path until you find the sign with the name of the hotel.



Does the all inclusive package include transportation?

Our hotel does have a transportation service; however, this has an additional cost and is made through the Seek N Go agency. Reserve by sending an email to [email protected] or call the following numbers:

From the Americas - Mexico 01 800 907 52 92

From the Americas - USA 1 866 336 40 83

From Europe - Spain +34 971 78 33 02

From Europe - UK +44 20 305 137 68

How can I go to downtown Cancun from the hotel?

You can request a taxi from your room; the approximate cost is $13.00 USD. We remind you that this service is external to the hotel. You can also walk to Kukulcan Boulevard and take the city bus; Route 1 and Route 2 (R1 and R2) will take you into downtown Cancun.

If I'm at Sandos Cancun, can I visit Sandos Playacar and Sandos Caracol?

Yes. If you are staying at Sandos Cancun, you can visit Sandos Playacar and Sandos Caracol and enjoy your all inclusive plan from 11:00 am to 11:00 pm.

Does Uber exist in Cancun?

No, Uber service is not provided in Cancun, nor in the entire state of Quintana Roo.