What does the All Inclusive Plan Includes?

• Food and beverage
• Unlimited food and beverage
• Activities
• Tennis court
• Gym
• Entertainment
• Entertainment shows and daily activities
• Nightclub
• Nighttime shows
• Services
• WiFi
• Concierge
• Kids Club
• Additional Services
• Available depending on the reserved room category

What is not included?
The amenities and services that are not included in your all-inclusive package are select wines and liquors, private dinners, spa treatments, beauty salon, phone calls, laundry, babysitters and external tours from agencies located in the hotel, among other additional services.

What are special measures being taken in the hotel in terms of hygiene and safety to prevent the spread of Covid-19?
At Sandos Hotels & Resorts, we take the safety of our guests and collaborators very seriously. We have implemented a series of hygiene protocols to guarantee a clean and safe environment. To see more detailed information about our procedures, visit our Clean Stay section. 

Do you carry out Covid-19 tests in the hotel? 
Yes, we have an agreement at a special rate with AMC. For this reason to avoid the displacement of guests, all of the COVID-19 tests are done in the hotel. See here for more details. 

Do you have room service?
Yes, we have room service 24 hours a day.

Do you have baby amenities?
Yes, we have cradles and playpens for babies; to request one, send an email to [email protected]. Please take into account that there are no strollers, so you should bring your own.

How many rooms does the hotel have?
The hotel has 272 rooms.

Is there free wifi inside the rooms?
Yes, wifi is free and available in all areas of the hotel, even in the rooms.

Is the safe included?
Yes. We have a digital safe included in each room.

Are alcoholic beverages included in the all-inclusive package?
Alcoholic beverages are included in the all-inclusive packages for guests 18 and over.

Are pool towels included?
Yes, they are included and available in the pool area.

Should I tip employees?
Our all-inclusive plan already considers tips for our collaborators; however, feel free to leave any additional contribution.

Is there a Spa at Sandos Finisterra?
Of course! At Spa del Mar, you’ll find massage treatments, facials treatment, a beauty salon, a fitness center, a hydrotherapy area, and relaxing packages.

How can I book a treatment or Spa service?
You can book it at reception, at the spa facilities, with Concierge, online by sending an email to [email protected] 

Where can I find information about spa costs and treatments?
Here you can find the different spa services we offer, as well as their prices.

Is the gym included with the stay?
Yes, we have a well-equipped gym for adults only, open from 6:00 am to 6:00 pm.

I want to organize a wedding.
Find here the different wedding packages and locations that we have for you.

Can I organize celebrations like birthdays, anniversaries, and honeymoons?
Yes, our concierge team will be happy to help you organize any celebration. You can contact us via email at [email protected]

Do you have decoration service for special occasions?
If you want to make your stay even more memorable, you can request special decorations to celebrate your honeymoon, anniversary, birthday, etc., and surprise that special someone. We have a special decoration catalog to choose from for celebration moments available at the concierge desk. Please contact us for any further information before or during your stay.

How can I request a special decoration?
To request a special decoration, please send an email to [email protected] (additional charges may apply).
 
Can you help me propuse to my significant other?
Yes! We celebrate love! For details about price and planning, please send your ideas to [email protected]

Does the hotel also work on Sunday?
Yes, we are open every day of the year, 24 hours a day.

Is there parking at the hotel?
Yes, there is parking for guests who drive to the hotel.

Can you pay by credit card?
Yes, you can pay with most major credit cards.

Does the reception work 24 hours?
Yes, we are at your disposal at the 24-hour reception.

How often is room cleaning done?
Our housekeeping department cleans the rooms every day according to the most advanced cleaning protocols. Find here all of our protocols and procedures that guarantee a clean stay at Sandos.

Do you have a babysitting service?
Yes, we have a babysitting service, you can request it with our concierge. This service generates an additional cost and is subject to availability

What kind of activities does the hotel have for adults and children?
We have a complete entertainment program throughout the year, which includes activities for children and adults. You can check the program here.

What activities and services do you offer outside of the all-inclusive plan?
In addition to the all-inclusive plan, we have services and activities at a cost. You can find the lists of services in the following links: spa, tours and transfers, activities, and water sports.

Does the hotel have heated swimming pools?
No, we do not have heated pools; however, the water remains warm and is perfect for cooling off.

Does the hotel have a pool bar?
Yes, you can enjoy your favorite drink in the hotel pool.

Do the rooms have English TV channels?
Yes, we have some channels in English. You can ask for the available TV channels with  reception.

Where can I find laundry services?
The hotel offers laundry service at an extra cost. You can dial our operator to request it.

Does the hotel have air conditioning?
Yes, all of our rooms have air conditioning.

Do you have rooms with a computer?
We do not have computers in the rooms or in the hotel areas. However, our wifi network is available in common areas.

Does the hotel offer a microwave oven rental?
No, we do not have microwave oven rentals