How do I get to the hotel?
When leaving Cancun International Airport, you must take the Cancun-Tulum / Mexico 307 Highway for 29.01 miles and then turn left into the Grand Coral complex located at Kilometer 294. Along the way, you’ll see multiple signs indicating the right direction to the hotel. Once inside the Grand Coral complex, keep straight along the main road and take a left at the first roundabout. Head down this road and you will find the hotel on your right.
Does the All-Inclusive package include transportation?
Our hotel does have a transportation service; however, this has an additional cost and is made through the Seek N Go travel agency. Reserve by sending an email to [email protected] or call the following numbers:
From the Americas - Mexico 01 800 907 52 92
From the Americas - USA 1 866 336 40 83
From Europe - Spain +34 971 78 33 02
From Europe - UK +44 20 305 137 68
How far from the city center is the hotel?
The hotel is located just 4 kilometers from downtown Playa del Carmen. You can book your transfer with our Seek & Go team for your convenience, or if you prefer, we have a taxi stand at the door of the hotel.
Where can I find the hotel map?
You can download the hotel map here.
Does the hotel have stores?
Yes, within our facilities we have convenience stores where you will find basic necessities, as well as souvenirs.
Is it safe to board taxis?
At the hotel, we have a very secure taxi stand as we check the vehicles at the complex entrance and exit.
Is it safe to leave the hotel?
Yes, it is safe to leave the hotel, both to the city center and to the entertainment and nightlife centers. However, we ask our guests to leave at their own risk. We recommend you come to our Seek & Go office, where you will find completely safe excursions and transfers from the hotel door.
Car rental
There is a car rental service that can be booked at the drop-off point or in the lobby.
Can I use the Uber app during my vacations at the Riviera Maya?
No, currently Uber's service is not working in the state of Quintana Roo.
How can I book transfers?
You can book a transfer at http://seekandgo.mx/, by phone, or by email directly with our call center.
