How do I get to the hotel?
You'll find paradise just 20 minutes from the airport. As you leave Cancun International Airport, head southeast on the highway from the airport and continue through Punta Nizuc-Cancun for 9.13 miles. Turn right onto Retorno del Rey and follow the path until you find the sign with the name of the hotel.
What should I expect on my visit to Sandos Cancun?
It’s important for you to know that Sandos Cancun is all about The Well Fit Experience, so you will find great music all around the hotel.
Does the all inclusive package include transportation?
Our hotel does have a transportation service; however, this has an additional cost and is made through the Seek N Go agency. Reserve by sending an email to [email protected] or call the following numbers:
From the Americas - Mexico 01 800 907 52 92
From the Americas - USA 1 866 336 40 83
From Europe - Spain +34 971 78 33 02
From Europe - UK +44 20 305 137 68
How can I go to downtown Cancun from the hotel?
You can request a taxi from your room; the approximate cost is $13.00 USD. We remind you that this service is external to the hotel. You can also walk to Kukulcan Boulevard and take the city bus; Route 1 and Route 2 (R1 and R2) will take you into downtown Cancun.
How far from the city center is the hotel?
The hotel is located within the Playacar residential complex, just 3 kilometers from downtown Playa del Carmen. You can book your transfer with our Seek & Go team for your convenience, or if you prefer, we have a taxi stand at the door of the hotel.
Is it safe to board taxis?
At the hotel, we have a very secure taxi stand as we check the vehicles at the complex entrance and exit.
Is it safe to leave the hotel?
Yes, it is safe to leave the hotel, both to the city center and to the entertainment and nightlife centers. However, we ask our guests to leave at their own risk. We recommend you come to our Seek & Go office, where you will find completely safe excursions and transfers from the hotel door. Read more
Car rental
There is a car rental service that can be booked at the drop-off point or in the lobby.
Does Uber exist in Cancun?
No, Uber service is not provided in Cancun, nor in the entire state of Quintana Roo.
