What do you recommend to pack?
It depends on the season in which you visit us, but in general we recommend you to bring beachwear and accessories such as:
- Water shoes
- Trekking shoes
- A light cap or hat
- Sunglasses
- Snorkel mask
- Biodegradable sunscreen
- Biodegradable mosquito repellent
- Power adapter (220 to 110 volts)
Plus, we recommend you pack smart casual clothes for à la carte restaurants and a light jacket. See some packing tips here.
Can I pack something extra to help local comunities?
Yes! Thanks to the Pack for a purpose program together with the Sandos Foundation, our guests are able to bring with them some needed items which will be donated to local kids and their families to help them improve their life conditions.
How is the weather at the destination usually?
Fortunately, in the region, we have a warm and sunny climate most of the year, perfect for having fun on the beach.
What is the hotel beach like?
The resort is located on one of the best fine sand beaches in the destination.
Are there mosquitoes, and how does the hotel deal with them?
We are in an area of great vegetation and fauna, so it is common to have mosquitoes. The hotel fumigates every day with environmentally friendly products in order to keep them as far away as possible from our guests.
At what age is considered an adult?
In Mexico, the age of majority begins at 18 years of age.
What currency should I travel with?
The stores accept Mexican pesos (MXN) and mostly US dollars (USD). Also, in some cases, they can accept euros (EUR).
Can I pay with a debit or credit card?
Yes, we accept most major credit and debit cards.
Are there ATMs in Cancun?
Yes, you can find ATMs in the city center, both in US dollars (USD) and in Mexican pesos (MXN).
Is it safe to exchange money at the exchange houses?
Yes it is safe. We recommend you attend well-established exchange houses and check other users' opinions on social networks or the internet about the place.
What are the best archaeological sites to visit?
The Yucatan Peninsula, and in general all of Mexico, has a large number of archaeological sites of different cultures and historical periods. Here we give you a brief guide to deciding which ones are the best to complement your visit.
Will my phone work while I'm in Mexico?
In Mexico, practically all telephone networks work; however, we recommend that you verify the service and charges with your provider before traveling.
Do I need to speak Spanish?
Although coming to Mexico can be a great opportunity to practice Spanish, you don't need to speak it as most of our collaborators speak English very well.
