TERMS & CONDITIONS - VIVA MEXICO

*To validate this promotion, you must book directly through our Call Center or at sandos.com between August 3, 2026, and September 30, 2026. Travel dates are available at Sandos Caracol Nature Resort, Sandos Cancun, Sandos Playacar, and Sandos Finisterra between August 3, 2026, and December 23, 2027. Promotion is valid for a limited time and available only at the mentioned properties. Maximum discount applies on select dates. Cannot be combined with other promotions. This promotion is governed by the Cancun time zone (GMT-5).

*Receive up to an additional 10% discount by joining our Sandos4u loyalty program. New and Blue-level members receive an additional 5% discount, while Gold-level members receive an additional 10% discount. To redeem this benefit, you must be registered in the program prior to completing your reservation.

*When booking, use promo code RESORT26 to receive a Resort Credit booklet valued at up to $500 USD per reservation. The booklet may only be used during your stay and cannot be exchanged for cash. This promotion is valid exclusively for stays at Sandos Caracol, Sandos Playacar, Sandos Finisterra, and Sandos Cancun.

The Resort Credit includes applicable coupons for various resort services: $40 USD at Seek & Go Tours (2 coupons worth $20 USD each); $100 USD at Seek & Go Transfers (2 coupons worth $50 USD each); $100 USD at Spa del Mar for select treatments and services (2 coupons worth $50 USD each); $40 USD at Spa del Mar Beauty Salon (2 coupons worth $20 USD each); $70 USD at PhotoPro (1 coupon worth $30 USD and 1 coupon worth $40 USD); $40 USD on select Sandos merchandise and services (2 coupons worth $20 USD each); $100 USD at Scuba Libre for water sports and excursions (1 coupon worth $20 USD and 2 coupons worth $40 USD); and $10 USD toward select wines at Sandos restaurants (1 coupon).

Coupons are valid only during your stay, are non-accumulative, and cannot be combined with other current promotions. Not applicable to groups. All products and services are subject to availability and may change without prior notice. Any unused portion of these coupons is non-refundable, non-transferable, and cannot be exchanged for cash or other services. Restrictions apply per property, as certain services may vary.

* The “2 Kids Stay Free” offer applies exclusively to a maximum of two (2) kids per room, provided they share the room with at least two (2) adults paying the full rate. This offer is valid only at Sandos Caracol Nature Resort & Water Park. Eligible kids ages 3 to 12 at the time of check-in; kids exceeding the age stated above will be considered adults and will not qualify for the offer. For the option with a booking period available through December 20, 2027, and a travel period from the date of purchase through December 20, 2027, the promotion is limited exclusively to the Eco Penthouse and Pool View Penthouse categories. Offer not valid for stay dates between December 24, 2026, and January 1, 2027. This offer cannot be combined with other promotions, discounts, or group rates. Subject to availability and changes without prior notice.

*The “2 kids stay free” offer applies exclusively to a maximum of two (2) kids per room, provided they share the room with at least two (2) adults paying the full rate. Offer valid only at Sandos Playacar. The eligible age range is for children aged 3 to 12 years old as of check-in. Children older than the aforementioned age will be considered adults and are not eligible for this offer. Valid for reservations made through December 20, 2027, and for travel December 20, 2027. The promotion is limited exclusively to suites in the Platinum Tower section (Platinum Master Suite Ocean Front, Platinum Master Suite, Platinum King Junior Suite Ocean Front, and Platinum King Junior Suite). Offer not valid for stay dates between December 24, 2026, and January 1, 2027. This offer cannot be combined with other promotions, discounts, or group rates. Subject to availability and changes without prior notice. Valid through the Sandos Hotels & Resorts Call Center.

*The welcome gift can be redeemed via the Sandos4u member portal at members.sandos4u.com or through www.sandos.com. Guests must register their current reservation under the “My Reservations” section with a confirmed “Check-in” status to claim the gift from the “Catalog” tab. Once redeemed, guests must present the voucher to the Concierge team to finalize the request. The complimentary gift is limited to one redemption per reservation number and must be requested at least 24 hours prior to check-out (subject to availability thereafter). This benefit is complimentary for all registered Sandos4u members across all tiers (Blue and Gold) and does not require coins for redemption.

TERMS & CONDITIONS - FREE TRANSFER (ONE WAY) AT SANDOS PLAYACAR

The Free Transfer One-Way offer applies exclusively when booking a minimum stay of four (4) consecutive nights in any room category at Sandos Playacar. Includes one (1) complimentary arrival transfer (1 to 8 passengers) and a special rate of $106 USD for the returning leg. Valid only when using promo code FREETSPLYCR at the time of booking. For the option with a booking period available through October 31, 2026, and a travel period from the date of purchase through October 31, 2026. Valid through the Sandos Hotels & Resorts Call Center and Official Website. To request this service, please email your flight details to [email protected] at least 5 days prior to arrival. Apply only in non-refundable rate. This offer cannot be combined with other promotions, discounts, or group rates. Not valid for transfers previously booked or paid through any channel. Subject to availability and changes without prior notice.

TERMS & CONDITIONS - FREE TRANSFER (ONE WAY) AT SANDOS FINISTERRA

The Free Transfer One-Way offer applies exclusively when booking a minimum stay of four (4) consecutive nights in any room category at Sandos Finisterra. Includes one (1) complimentary arrival transfer (1 to 8 passengers). Valid only when using promo code FREETSFNSTR at the time of booking. For the option with a booking period available through October 31, 2026, and a travel period from the date of purchase through October 31, 2026. Valid through the Sandos Hotels & Resorts Call Center and Official Website. To request this service, please email your flight details to [email protected] at least 5 days prior to arrival. Apply only in non-refundable rate. This offer cannot be combined with other promotions, discounts, or group rates. Not valid for transfers previously booked or paid through any channel. Subject to availability and changes without prior notice.