Privacy Policy and Companies of SANDOS Group

By means of this Privacy Policy we inform you about how SANDOS Group processes the personal data you provide us by any means and/or channel made available to you, such as, among others, the customer service telephone lines, the services provided by our Call Center, this WEBSITE and SANDOS sales representatives and agents.

SANDOS Group is responsible for the adequate protection of your personal data and complies with due diligence in accordance with all legal provisions on the protection, lawful use, confidentiality, and security of personal data.

The User should pay special attention to this Privacy Policy, which has been written in clear and simple language, and freely and voluntarily determine whether he/she wishes to provide his/her personal data, or that of third parties, to SANDOS.
The following statements are of a general nature and cover all data processing operations within SANDOS Group.

In case you are a user of any of the companies of SANDOS Group, the company responsible for the processing of your data is the proprietary company that provides the services, in addition to all the companies listed below, that also act as co-responsible companies for the processing of your data when marketing their hotel services, depending on the destination of the Hotel.

The User should pay special attention to this Privacy Policy, which has been written in clear and simple language in order for it to be comprehensible and decide whether he/she wishes to provide his/her personal data, or that of third parties, to SANDOS.

- Purposes – Legitimacy:

Depending on the User's requests, the personal data collected will be processed by SANDOS in accordance with the following purposes and data categories that we may process:

• To manage your requests for contact with SANDOS through the channels provided for this purpose.

When you contact us, we will collect your contact information. This data may include your name, mail addresses, telephone numbers, and email addresses, as well as details of your social media profiles.

• To manage your reservation information: When you make a reservation or request a service or assistance, we collect information about your purchase or order. The purchase data may include the following information, depending on the type of sale and the status of the process:
  • Tracking Number. 
  • Reservation details.
  • Details of the payment method used. 
  • Direct messages and communications related to the booking and execution of the service (e. g. customer notification messages, reservation status, availability, etc.) 

• To manage payment data: We offer the usual e-commerce payment methods, such as credit cards and PayPal, and others that may be developed at a later point in time. All payment data you have provided will be processed through the payment gateways of our payment service providers, including the data necessary for its processing.
• To manage subscriptions to the newsletter and the subsequent forwarding of it, with the following registration and identification data: Name and surname, e-mail addresses and telephone numbers.
• To manage the performance of surveys and/or ratings related to the quality of the services provided by SANDOS and/or the perception of its image as a company.
• Data related to the use of the website: When you interact with our website, we collect information that tells us what content, topics, services, or styles you are interested in, as well as your downloads of additional information, access through links, and problems we detect in the use of the tools. The use of the following information is governed by our Cookie Policy. 
• Geolocation data: We collect location data derived from your device's IP address, only down to local level. This address cannot be used to identify your Internet connection or device.  
• Social Networks: SANDOS has profiles (Fanpages) with several social networks. In addition, our services may incorporate social networking features. For example, messaging services or so-called social plugins. On our fanpages, we publish and share content, discounts, and product recommendations. With each interaction, social network operators record your usage behavior through cookies and similar technologies. Fanpage operators can consult anonymous general statistics on the interests and demographic characteristics (such as age, gender, region) of the fanpage's audience. If you use social networks, the operators of those networks will determine the nature, scope, and purposes of data processing on their networks.
• Our services may include social plugins for social networks. With the help of these plugins, we can, for example, share content or recommend products. Plugins are disabled by default and therefore do not send data. You can activate the plugins by clicking on the corresponding button (e.g. "Activate social networks"). Plugins can be deactivated with a single click. When plugins are enabled, your web browser will establish a direct connection to the web servers of the particular social network. The content of the plugin is embedded on our website and transmitted from the social network directly to your web browser. By integrating the plugins, the social network receives the information that you have accessed on the corresponding page of our website and can register your device and access the data.
• Currently, we use the Facebook messaging service (WhatsApp Business) and the plugins of the following social networks: Facebook, Twitter, Instagram, Youtube, Tiktok, Vimeo, Pinterest. However, we could include others as well. 
• These social networks have their own privacy policies, which will explain how they use and share your personal information. We encourage you to carefully review privacy policies before using these social networks to ensure you are comfortable with how your personal information is collected and shared.

In the event that the Interested Party provides data of third parties, he/she states to have obtained the consent of those third parties and undertakes to transfer the information contained in the Privacy Policy, exempting SANDOS from any liability in this regard.

Legitimacy: The legal basis for the processing of your data is:

1. The established contractual relationship and the legitimate interest in sharing information about our products and services.
2. In order to process your data, in certain cases, it is necessary that you give us your consent, by which you agree that your data may be processed for a specific purpose, such as, for example: 

• Periodically sending communications (e.g., newsletters) which include information about the Company, campaigns, discounts, and promotions that we offer exclusively to our users/customers. 
• Participation in contests and raffles.

1. Compliance with legal obligations:

This concerns the processing we are required to do by law and that we cannot fail to comply, such as the requirements listed below:  

• Collaboration with judges and courts. 
• Collaboration with the Spanish Data Protection Agency. 
• Compliance with tax obligations and collaboration with the State Tax Administration Authority. 
• Obligations regarding the Prevention of Money Laundering and Financing of Terrorism. 
• Provision of product warranties. 
• Compliance with the applicable regulations on general product safety. 
• Collaboration with state security forces and corps.

1. Legitimate interest:
   1. To send information about our products and services to customers.
   2. Quality and satisfaction surveys: We have a legitimate interest in contacting you from time to time to conduct quality and satisfaction surveys, asking you for information about how you perceive and rate our activities and about the possibilities of improving them. 
2. Fraud prevention with regard to your purchases: We process the strictly necessary data in order to analyze the reservations made by the user/customer in order to prevent fraud in case we notice operations that may be considered suspicious are being conducted, based on our legitimate interest in the fight against fraud.  

Recipients: The User's data may be communicated to: Investee companies or companies of the business group, solely for internal administrative purposes and/or for the purposes indicated above.

• Suppliers of SANDOS as service providers and information technology companies (storage and processing of information), in those cases in which we contract services that make this communication necessary. These companies only access the personal information they need to perform these services, and we require them to guarantee the confidentiality of your personal information. 
• Public Administration Bodies, in those cases provided by law.
• In case you are affiliated to a loyalty program, in which SANDOS is a partner company and therefore participates in it, your data will be communicated to third parties in order to inform them of the points earned, as well as the exchanges made for the products available at any time, in order to retain your data updated in the loyalty program.  

The recipients indicated in this paragraph may be located inside or outside the European Economic Area. In the latter case, the international data transfers are duly legitimized: we have adopted appropriate contractual warranties to protect your information.

Are the data of minors processed? The website, applications, and products of SANDOS are not normally directed to minors. Although, on occasion, we may carry out a campaign. However, we do not collect any personal information from minors.

If you are a minor, please do not attempt to register as a user of our websites, applications, or products. If we discover that we have accidentally obtained personal information about a minor, we will delete that information as soon as possible.

Secrecy and security of personal data: SANDOS undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to ensure the security of data of a personal nature and to prevent accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or unauthorized communication or access to such data.

However, because SANDOS cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to involve a substantial risk to the rights and freedoms of natural persons. A breach of security of personal data is any breach of security that results in the accidental or unlawful destruction, loss, or alteration of personal data transmitted, stored, or otherwise processed, or the unauthorized communication of or access to such data.

Personal data will be treated as confidential by the Company Responsible, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Epi Gestión, S.L. Spanish Tax ID number (CIF) - B81890006

For the purposes of this Privacy Policy, we must point out that "Epi Gestión, S.L." is the company of SANDOS Group, incorporated for the provision of customer services for the needs that may arise from the commercial activity of the rest of the businesses and commercial activities of SANDOS Group, such as marketing, Call Center, administrative services, and hotel operations.

Why do we process your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and the current applicable legislation on the protection of personal data, we inform you that your personal data will be processed by Epi Gestión, S.L. CIF B-81890006 with address at Juan Fuster Zaragoza, 18, 03500 Benidorm, head company of SANDOS Group, in order to (i) provide you with the necessary information to manage your registration as a supplier, employee, candidate, or client of any of the companies of SANDOS Group or of SANDOS4u loyalty programs, as well as the products and services marketed through the SANDOS Network or third party collaborators, as well as (ii) to send commercial communications, by any means, regarding products and/or services of a similar nature to those contracted with SANDOS Group and any of the companies and businesses of the Group; and (iii) to send of commercial communications about products and/or services of SANDOS GROUP and/or third parties that may be based on automated individual decision making through the elaboration of profiles. The data provided by the client to Epi Gestión S.L. and/or other companies of SANDOS Group  within the framework of any of the formalized relationships will be used to conduct this processing. Profiling, through the analysis of your automated individual decisions, consists in the use of your personal data to evaluate certain personal aspects, such as the analysis and prediction of your personal preferences, interests, behavior, location, movements, and attitudes; the use of different data science tools being the logic applied to obtain these profiles and the sending of personalized communications of your interest according to the results of the profiling obtained being the consequence of this processing.

In the event Epi Gestión, S.L. processes your personal data for additional purposes for legal grounds other than those indicated herein, you will be provided with the corresponding notification.

We also inform you that your personal data will be processed in a lawful, loyal, transparent, adequate, relevant, limited, accurate, and updated manner. Therefore, we undertake to carry out reasonable steps to ensure that your data is rectified or deleted without delay in case they are inaccurate.

What is the legitimacy for processing your Personal Data?

The legal basis justifying the processing indicated in paragraph (i) is the need to execute the pre-contractual and contractual relationship existing between you and Epi Gestión, S.L. and any of the companies and businesses of SANDOS Group, in addition to the compliance with the legal obligations. The legal basis that justifies the processing mentioned in paragraph (ii) is legitimate interest. The legal basis that justifies the processing mentioned in paragraph (iii) is your express consent.

You guarantee the veracity of your personal data and undertake to inform Epi Gestión, S.L. of any variation thereof.

With whom do we share your Personal Data?

We inform you that the personal data held by Epi Gestión, S.L., (including those resulting from the profiling carried out) will be transferred to companies of SANDOS Group, identified at the following address www.sandos.com/es/privacidad, as well as for internal administrative purposes of SANDOS Group, based on legitimate interest. These SANDOS Group companies may be located in countries that do not have the same level of protection as Spain, in which SANDOS Group may expand in the future. Epi Gestión, S.L. will adopt the necessary means to ensure that companies of SANDOS GROUP receiving the personal data adopt the appropriate measures to guarantee the same level of protection. In this case, however, we assure you that adequate privacy safeguards are in place, e.g. through binding corporate data protection rules or standard EU data protection clauses.

How do we obtain your consent?

We obtain your consent for the aforementioned purposes through different means, such as, for example, telephone conversations with SANDOS Group Customer Service Department, through the formalization of service contracts with the different entities of SANDOS Group, through paper forms, web forms, etc.

If, at any time, you have not granted your consent to the aforementioned processing through the registration form on the website of SANDOS Group, and wish to grant it, you must check the option that appears before completing the registration.

If you do not wish to grant all consents, please do not check the general checkbox "I consent to grant the consents noted below", but only check those specific consents that you wish to grant. If you do not wish to grant any of these consents, you can continue with the registration without checking any of the consent boxes without any problem.

If you wish to revoke your consent, you may do so in any of the following ways: either by sending an email to [email protected], communicating the type of consent you wish to revoke or by accessing your web profile and unchecking the boxes of the consent you wish to revoke.

What are "communication preferences" and what is their purpose?

"Communication preferences" are the different options you have, to choose the way and/or means in which you wish to receive our communications.

You can choose and/or modify the communication channels available through the website of SANDOS Group at any time. In any case, you may at any time contact SANDOS Group's data protection officer by e-mail at [email protected] to inform him/her of any decision regarding your communication preferences.

The choice or modification of the communication preferences does not affect the consents granted by you as indicated in this Privacy Policy, nor does it imply the modification of such consent, which at any time are in force and which you may grant, modify, or revoke as indicated in the previous section.

Do we record our telephone conversations?

In order to guarantee both the quality of customer services and the exercise of the commercial rights of the customers of the different companies of SANDOS Group and the exercise of the rights related to the protection of their personal data, Epi Gestión, S.L. may record some or all of the telephone calls, both incoming and outgoing.

The content of these conversations is subject to the general data protection policy of SANDOS Group, so you may exercise your data protection rights under the conditions set forth in this Privacy Policy.

How long do we retain your Data?

Your personal data will be retained: for purposes (i) and (ii): during the time necessary for the formalization of our relationship and, where appropriate, during the time that your relationship with Epi Gestión, S.L. lasts, and, once the formalized relationship has ended, for as long as any legal liability may arise for either party; and for purpose (iii) until you exercise your right of opposition, deletion, refusal of processing, and/or when revoke your consent, as the case may be.

What are your Rights?

If the basis for the processing is your consent, you may object to or revoke your consent at any time by sending an e-mail to the following address: [email protected]. The refusal to grant your consent will have no effect on the existing relationship.

In addition, we inform you that you may exercise your rights of access, rectification, cancellation, portability, limitation, and/or opposition under the terms established in the legislation in force on data protection, by sending a letter to the mail address Juan Fuster Zaragoza 18, 03500 Benidorm, free of charge, addressed to Epi Gestión, S.L., writing the letters "DPD" on the envelope, duly signing it and including your full name, address, telephone number, e-mail address and the valid documentation proving your identity, in which you request the exercise of one or more of these rights. You may also exercise your rights free of charge by sending an e-mail to the following e-mail address: [email protected], including the same information.

Likewise, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate https://www.aepd.es/es.

SANDOS GROUP reserves the right to make any modifications to the Privacy Policy it deems appropriate, as well as to the content of the website and the conditions for the use of the website.

Papagayo Arena S.L. (Sandos Papagayo) Spanish Tax ID Number (CIF) - B38484796

For the purposes of this Privacy Policy, we must point out that "Papagayo Arena S.L." is a company of SANDOS Group, as defined below, incorporated for the provision of hotel operation services.

Why do we process your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and the current regulations applicable to the protection of personal data, we inform you that your personal data will be processed by Papagayo Arena S.L. with Tax ID Number (CIF) B38484796, with address at C/Las Acacias, núm. 6, 35580 Playa Blanca - Yaiza, Lanzarote, part of SANDOS Group, in order to (i) provide you with the necessary information to manage your registration as a supplier, employee, candidate, or client of any of the companies of SANDOS Group or of SANDOS4u loyalty programs, as well as the products and services marketed through the SANDOS Network or third party collaborators, as well as (ii) to send of commercial communications, by any means, regarding products and/or services of a similar nature to those contracted with SANDOS Group and any of the companies and businesses of the Group; and (iii) to send commercial communications about products and/or services of SANDOS GROUP and/or third parties that may be based on automated individual decision making through the elaboration of profiles. The data provided by the client to Papagayo Arena S.L. will be used to conduct this processing. Profiling, through the analysis of your automated individual decisions, consists in the use of the personal data to evaluate certain personal aspects, such as the analysis and prediction of your personal preferences, interests, behavior, location, movements and attitudes; the use of different data science tools being the logic applied to obtain these profiles and the sending of personalized communications of your interest according to the results of the profiling obtained being the consequence of this processing.

In the event Papagayo Arena S.L. processes your personal data for additional purposes on a legal basis other than the one indicated, you will be provided with the corresponding notification.

We also inform you that your personal data will be processed in a lawful, loyal, transparent, adequate, relevant, limited, accurate, and updated manner. Therefore, we undertake to conduct reasonable steps to ensure that your data is rectified or deleted without delay in case they are inaccurate.

What is the legitimacy for processing your Personal Data?

The legal basis that justifies the processing mentioned in paragraph (i) is the need to execute the pre-contractual and contractual relationship existing between you and Papagayo Arena S.L. and the compliance with the legal obligations. The legal basis that justifies the processing mentioned in paragraph (ii) is legitimate interest. The legal basis that justifies the processing mentioned in paragraph (iii) is your express consent.

You guarantee the veracity of your personal data and undertake to inform Papagayo Arena S.L. of any variation thereof.

With whom do we share your Personal Data?

We inform you that the personal data held by Papagayo Arena S.L., (including those resulting from the profiling carried out) will be transferred to companies of SANDOS Group, identified at the following address www.sandos.com/es/privacidad, as well as for internal administrative purposes of SANDOS Group, based on legitimate interest. These SANDOS Group companies may be located in countries that do not have the same level of protection as Spain, in which SANDOS Group may expand in the future. Papagayo Arena S.L. will adopt the necessary measures to ensure that companies of SANDOS GROUP receiving the personal data adopt the appropriate measures to guarantee the same level of protection. In this case, however, we assure you that adequate privacy safeguards are in place, e.g. through binding corporate data protection rules or standard EU data protection clauses.

How do we obtain your consent?

We obtain your consent for the aforementioned purposes through different means, such as, for example, telephone conversations with SANDOS Group Customer Service Department, through the formalization of service contracts with the different entities of SANDOS Group, through paper forms, web forms, etc.

If, at any time, you have not granted your consent to the aforementioned processing through the registration form on the website of SANDOS Group, and wish to grant it, you must check the option that appears before completing the registration.

If you do not wish to grant all consents, please do not check the general checkbox "I consent to grant the consents noted below", but only check those specific consents that you wish to grant. If you do not wish to grant any of these consents, you can continue with the registration without checking any of the consent boxes without any problem.

If you wish to revoke your consent, you may do so in any of the following ways: either by sending an email to [email protected], communicating the type of consent you wish to revoke or by accessing your web profile and unchecking the boxes of the consent you wish to revoke.

What are "communication preferences" and what is their purpose?

"Communication preferences" are the different options you have, to choose the way and/or means in which you wish to receive our communications.

You can choose and/or modify the communication channels available through the website of SANDOS Group at any time. In any case, you may at any time contact SANDOS Group's data protection officer by e-mail at [email protected] to inform him/her of any decision regarding your communication preferences.

The choice or modification of the communication preferences does not affect the consents granted by you as indicated in this Privacy Policy, nor does it imply the modification of such consent, which at any time are in force and which you may grant, modify, or revoke as indicated in the previous section.

Do we record our telephone conversations?

In order to guarantee both the quality of customer service and the exercise of the commercial rights of the customers of the different companies of the  SANDOS Group and the exercise of the rights related to the protection of their personal data, Papagayo Arena S.L. may record some or all of the telephone calls, both incoming and outgoing.

The content of these conversations is subject to the general data protection policy of SANDOS Group, so you may exercise your data protection rights under the conditions set forth in this Privacy Policy.

How long do we retain your Data?

Your personal data will be retained: for purposes (i) and (ii): during the time necessary for the formalization of our relationship and, where appropriate, during the time that your relationship with Papagayo Arena S.L. lasts, and, once the formalized relationship has ended, for as long as any legal liability may arise for either party; and for purpose (iii) until you exercise your right of opposition, deletion, refusal of processing, and/or revoke your consent, as the case may be.

What are your Rights?

If the basis for the processing is your consent, you may object to or revoke your consent at any time by sending an e-mail to the following address: [email protected]. The refusal to grant your consent will have no effect on the existing relationship.

In addition, we inform you that you may exercise your rights of access, rectification, cancellation, portability, limitation, and/or opposition under the terms established in the legislation in force on data protection, by sending a letter to mailing address Juan Fuster Zaragoza 18, 03500 Benidorm, free of charge, addressed to Papagayo Arena S.L., writing the letters "DPD" on the envelope, duly signing it and including your full name, address, telephone number, e-mail address and the valid documentation proving your identity, in which you request the exercise of one or more of these rights. You may also exercise your rights free of charge by sending an e-mail to the following e-mail address: [email protected], including the same information.

Likewise, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate https://www.aepd.es/es.

SANDOS GROUP reserves the right to make any modifications to the Privacy Policy it deems appropriate, as well as to the content of the website and the conditions for the use of the website.

Promociones Turísticas Amadorio, S. A. (Sandos Monaco) - Spanish Tax ID Number (CIF) - A03034295

For the purposes of this Privacy Policy, we must point out that "Promociones Turísticas Amadorio, S. A." is a company of SANDOS Group, as defined below, incorporated to provide hotel operation services.

Why do we process your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and the current regulations applicable to the protection of personal data, we inform you that your personal data will be processed by Promociones Turísticas Amadorio, S. A. with Tax Identification Number (CIF) A03034295 and address at C/ Escritor y Periodista Emilio Romero, nº 11, 03503 Benidorm, part of SANDOS Group, in order to (i) provide you with the necessary information to manage your registration as a customer or SANDOS4u loyalty programs, as well as the products and services marketed through the SANDOS Network or third party collaborators, and to administer, manage, supervise and optimize the existing relationship with you; (ii) the sending of commercial communications, by any means, of products and/or services of a similar nature to those contracted with SANDOS Group and any of the companies and businesses of the Group; and (iii) the sending of commercial communications of products and/or services of SANDOS GROUP and/or third parties that may be based on automated individual decision-making through profiling. The data provided by the client to Promociones Turísticas Amadorio, S.A. will be used to carry out this processing. Profiling, through the analysis of your automated individual decisions, consists in the use of your personal data to evaluate certain personal aspects, such as the analysis and prediction of your personal preferences, interests, behavior, location, movements and attitudes; the use of different data science tools being the logic applied to obtain these profiles and the sending of personalized communications of your interest according to the results of the profiling obtained being the consequence of this processing.

In the event that Promociones Turísticas Amadorio, S. A.  processes your personal data for additional purposes on a legal basis other than the one indicated, you will be provided with the corresponding notification.

We also inform you that your personal data will be processed in a lawful, loyal, transparent, adequate, relevant, limited, accurate, and updated manner. Therefore, we undertake to conduct reasonable steps to ensure that your data is rectified or deleted without delay in case they are inaccurate.

What is the legitimacy for processing your Personal Data?

The legal basis justifying the processing indicated in paragraph (i) is the need to execute the pre-contractual and contractual relationship existing between you and Promociones Turísticas Amadorio, S. A., and the compliance with the legal obligations. The legal basis that justifies the processing mentioned in paragraph (ii) is legitimate interest. The legal basis that justifies the processing mentioned in paragraph (iii) is your express consent.

You guarantee the veracity of your personal data and agree to communicate to Promociones Turísticas Amadorio, S. A. and any variation thereof.

With whom do we share your Personal Data?

We inform you that the personal data held by Promociones Turísticas Amadorio, S. A., (including those resulting from the profiling carried out) will be transferred to companies of SANDOS Group, identified at the following address www.sandos.com/es/privacidad, as well as for internal administrative purposes of SANDOS Group, based on legitimate interest. These SANDOS Group companies may be located in countries that do not have the same level of protection as Spain, in which SANDOS Group may expand in the future. Promociones Turísticas Amadorio, S. A.  will adopt the necessary measures to ensure that the companies of SANDOS GROUP receiving the personal data adopt the appropriate measures to guarantee the same level of protection. In this case, however, we assure you that adequate privacy safeguards are in place, e.g. through binding corporate data protection rules or standard EU data protection clauses.

How do we obtain your consent?

We obtain your consent for the aforementioned purposes through different means, such as, for example, telephone conversations with SANDOS Group Customer Service Department, through the formalization of service contracts with the different entities of SANDOS Group, through paper forms, web forms, etc.

If, at any time, you have not granted your consent to the aforementioned processing through the registration form on the website of SANDOS Group, and wish to grant it, you must check the option that appears before completing the registration.

If you do not wish to grant all consents, please do not check the general checkbox "I consent to grant the consents noted below", but only check those specific consents that you wish to grant. If you do not wish to grant any of these consents, you can continue with the registration without checking any of the consent boxes without any problem.

If you wish to revoke your consent, you may do so in any of the following ways: either by sending an email to [email protected], communicating the type of consent you wish to revoke or by accessing your web profile and unchecking the boxes of the consent you wish to revoke.

What are "communication preferences" and what is their purpose?

"Communication preferences" are the different options you have, to choose the way and/or means in which you wish to receive our communications.

You can choose and/or modify the communication channels available through the website of SANDOS Group at any time. In any case, you may at any time contact SANDOS Group's data protection officer by e-mail at [email protected] to inform him/her of any decision regarding your communication preferences.

The choice or modification of the communication preferences does not affect the consents granted by you as indicated in this Privacy Policy, nor does it imply the modification of such consent, which at any time are in force and which you may grant, modify, or revoke as indicated in the previous section.

Do we record our telephone conversations?

Promociones Turísticas Amadorio, S. A., in order to guarantee both the quality of customer service and the exercise of the commercial rights of the customers of the different companies of SANDOS Group and the exercise of the rights related to the protection of their personal data, may record some or all of the telephone calls, both incoming and outgoing.

The content of these conversations is subject to the general data protection policy of SANDOS Group, so you may exercise your data protection rights under the conditions set forth in this Privacy Policy.

How long do we retain your Data?

Your personal data will be retained: for the purposes (i) and (ii): during the time necessary for the formalization of our relationship and, where appropriate, for the duration of your relationship with Promociones Turísticas Amadorio, S. A.  and, once the formalized relationship is terminated, for as long as any legal liability may arise for either party; and for the purpose (iii) until you exercise your right to oppose, delete, object to the processing, and/or revoke your consent, as the case may be.

What are your Rights?

If the basis for the processing is your consent, you may object to or revoke your consent at any time by sending an e-mail to the following address: [email protected]. The refusal to grant your consent will have no effect on the existing relationship.

In addition, we inform you that you may exercise your rights of access, rectification, cancellation, portability, limitation and/or opposition in the terms established by current legislation on data protection, by sending a letter to the mailing address Juan Fuster Zaragoza, 18, 03500 Benidorm free of charge by sending a letter addressed to Promociones Turísticas Amadorio, S. A., writing the letters "DPD" on the envelope, duly signed by you, including your full name, address, telephone number, e-mail address and valid document proving your identity, in which you request the exercise of one or more of these rights. You may also exercise your rights free of charge by sending an e-mail to the following e-mail address: [email protected], including the same information.

Likewise, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate https://www.aepd.es/es.

SANDOS GROUP reserves the right to make any modifications to the Privacy Policy it deems appropriate, as well as to the content of the website and the conditions for the use of the website.

Hoteles Costamar S.A. (Sandos El Greco. Marconfort Griego Hotel. Marconfort Griego Hotel) - Spanish Tax ID Number (CIF) A08752313

For the purposes of this Privacy Policy, we must point out that "Hoteles Costamar S.A." is a company of SANDOS Group, as defined below, incorporated for the provision of hotel operation services.

Why do we process your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and the current applicable legislation on the protection of personal data, we inform you that your personal data will be processed by Hoteles Costamar S.A. with Tax ID Number (CIF) ESA08752313, with address at C/Sorolla, 7, 29620 Torremolinos, part of SANDOS Group, in order to (i) provide you with the necessary information to manage your registration as a supplier, employee, candidate, or client of any of the companies of SANDOS Group or of SANDOS4u loyalty programs, as well as the products and services marketed through the SANDOS Network or third party collaborators, as well as (ii) to send commercial communications, by any means, of products and/or services of a similar nature to those contracted with SANDOS Group and any of the companies and businesses of the Group; and (iii) to send commercial communications about products and/or services of SANDOS GROUP and/or third parties that may be based on automated individual decision making through the elaboration of profiling. The data provided by the client to Hoteles Costamar S.A. will be used to conduct this processing. Profiling, through the analysis of your automated individual decisions, consists in the use of the personal data to evaluate certain personal aspects, such as the analysis and prediction of your personal preferences, interests, behavior, location, movements and attitudes; the use of different data science tools being the logic applied to obtain these profiles and the sending of personalized communications of your interest according to the results of the profiling obtained being the consequence of this processing.

In the event Hoteles Costamar S.A. processes your personal data for additional purposes on a legal basis other than the one indicated, you will be provided with the corresponding notification.

We also inform you that your personal data will be processed in a lawful, loyal, transparent, adequate, relevant, limited, accurate, and updated manner. Therefore, we undertake to carry out reasonable steps to ensure that your data is rectified or deleted without delay in case they are inaccurate.

What is the legitimacy for processing your Personal Data?

The legal basis justifying the processing indicated in paragraph (i) is the need to execute the pre-contractual and contractual relationship existing between you and Hoteles Costamar S.A. and the compliance with the legal obligations. The legal basis that justifies the processing mentioned in paragraph (ii) is legitimate interest. The legal basis that justifies the processing mentioned in paragraph (iii) is your express consent.

You guarantee the veracity of your personal data and undertake to inform Hoteles Costamar S.A. of any variation thereof.

With whom do we share your Personal Data?

We inform you that the personal data held by Hoteles Costamar S.A., (including those resulting from the profiling carried out) will be transferred to companies of SANDOS Group, identified at the following address www.sandos.com/es/privacidad, as well as for internal administrative purposes of SANDOS Group, based on legitimate interest. These SANDOS Group companies may be located in countries that do not have the same level of protection as Spain, in which SANDOS Group may expand in the future. Hoteles Costamar S.A. will adopt the necessary measures to ensure that companies of SANDOS GROUP receiving the personal data adopt the appropriate measures to guarantee the same level of protection. In this case, however, we assure you that adequate privacy safeguards are in place, e.g. through binding corporate data protection rules or standard EU data protection clauses.

How do we obtain your consent?

We obtain your consent for the aforementioned purposes through different means, such as, for example, telephone conversations with SANDOS Group Customer Service Department, through the formalization of service contracts with the different entities of SANDOS Group, through paper forms, web forms, etc.

If, at any time, you have not granted your consent to the aforementioned processing through the registration form on the website of SANDOS Group, and wish to grant it, you must check the option that appears before completing the registration.

If you do not wish to grant all consents, please do not check the general checkbox "I consent to grant the consents noted below", but only check those specific consents that you wish to grant. If you do not wish to grant any of these consents, you can continue with the registration without checking any of the consent boxes without any problem.

If you wish to revoke your consent, you may do so in any of the following ways: either by sending an email to [email protected], communicating the type of consent you wish to revoke or by accessing your web profile and unchecking the boxes of the consent you wish to revoke.

What are "communication preferences" and what is their purpose?

"Communication preferences" are the different options you have, to choose the way and/or means in which you wish to receive our communications.

You can choose and/or modify the communication channels available through the website of SANDOS Group at any time. In any case, you may at any time contact SANDOS Group's data protection officer by e-mail at [email protected] to inform him/her of any decision regarding your communication preferences.

The choice or modification of the communication preferences does not affect the consents granted by you as indicated in this Privacy Policy, nor does it imply the modification of such consent, which at any time are in force and which you may grant, modify, or revoke as indicated in the previous section.

Do we record our telephone conversations?

Hoteles Costamar S.A., in order to guarantee both the quality of customer service and the exercise of the commercial rights of the customers of the different companies of SANDOS Group and the exercise of the rights related to the protection of their personal data, may record some or all of the telephone calls, both incoming and outgoing.

The content of these conversations is subject to the general data protection policy of SANDOS Group, so you may exercise your data protection rights under the conditions set forth in this Privacy Policy.

How long do we retain your Data?

Your personal data will be retained: for purposes (i) and (ii): during the time necessary for the formalization of our relationship and, where appropriate, during the time that your relationship with Hoteles Costamar S.A. lasts. and, once the formalized relationship has ended, for as long as any legal liability may arise for either party; and for the purpose (iii) until you exercise your right of opposition, deletion, refusal of processing, and/or revoke your consent, as the case may be.

What are your Rights?

If the basis for the processing is your consent, you may object to or revoke your consent at any time by sending an e-mail to the following address: [email protected]. The refusal to grant your consent will have no effect on the existing relationship.

In addition, we inform you that you may exercise your rights of access, rectification, cancellation, portability, limitation, and/or opposition under the terms established in the legislation in force on data protection, by sending a letter to the mailing address Juan Fuster Zaragoza 18, 03500 Benidorm, free of charge, addressed to Hoteles Costamar S.A., writing the letters "DPD" on the envelope, duly signing it and including your full name, address, telephone number, e-mail address and the valid documentation proving your identity, in which you request the exercise of one or more of these rights. You may also exercise your rights free of charge by sending an e-mail to the following e-mail address: [email protected], including the same information.

Likewise, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate https://www.aepd.es/es.

SANDOS GROUP reserves the right to make any modifications to the Privacy Policy it deems appropriate, as well as to the content of the website and the conditions for the use of the website.

Benidorm Suites, S.L. (Sandos Benidorm Suites) - Spanish Tax ID Number (CIF) -B09827627

For the purposes of this Privacy Policy, we must point out that "Benidorm Suites, S.L." is the company of SANDOS Group, as defined below, incorporated for the provision of hotel operation services.

Why do we process your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and the current applicable legislation on the protection of personal data, we inform you that your personal data will be processed by Benidorm Suites, S.L. with Tax ID Number (CIF) B09827627, with address at C/ Marbella nº 2, 3503 Benidorm, belonging to SANDOS Group, in order to (i) provide you with the necessary information to manage your registration as a supplier, employee, candidate, or client of any of the companies of SANDOS Group or of SANDOS4u loyalty programs, as well as the products and services marketed through the SANDOS Network or third party collaborators, as well as (ii) to send commercial communications, by any means, of products and/or services of a similar nature to those contracted with SANDOS Group and any of the companies and businesses of the Group; and (iii) to send commercial communications about products and/or services of SANDOS GROUP and/or third parties that may be based on automated individual decision making through the elaboration of profiling. The data provided by the client to Benidorm Suites, S.L. will be used to conduct this processing. Profiling, through the analysis of your automated individual decisions, consists in the use of the personal data to evaluate certain personal aspects, such as the analysis and prediction of your personal preferences, interests, behavior, location, movements and attitudes; the use of different data science tools being the logic applied to obtain these profiles and the sending of personalized communications of your interest according to the results of the profiling obtained being the consequence of this processing.

In the event Benidorm Suites, S.L. processes your personal data for additional purposes on a legal basis other than the one indicated, you will be provided with the corresponding notification.

We also inform you that your personal data will be processed in a lawful, loyal, transparent, adequate, relevant, limited, accurate, and updated manner. Therefore, we undertake to carry out reasonable steps to ensure that your data is rectified or deleted without delay in case they are inaccurate.

What is the legitimacy for processing your Personal Data?

The legal basis justifying the processing indicated in paragraph (i) is the need to execute the pre-contractual and contractual relationship existing between you and Benidorm Suites, S.L., and the compliance with the legal obligations. The legal basis that justifies the processing mentioned in paragraph (ii) is legitimate interest. The legal basis that justifies the processing mentioned in paragraph (iii) is your express consent.

You guarantee the veracity of your personal data and undertake to inform Benidorm Suites, S.L. of any variation thereof.

With whom do we share your Personal Data?

We inform you that the personal data held by Benidorm Suites, S.L., (including those resulting from the profiling carried out) will be transferred to companies of SANDOS Group, identified at the following address www.sandos.com/es/privacidad, as well as for internal administrative purposes of SANDOS Group, based on legitimate interest. These SANDOS Group companies may be located in countries that do not have the same level of protection as Spain, in which SANDOS Group may expand in the future. Benidorm Suites, S.L. will adopt the necessary measures to ensure that companies of SANDOS GROUP receiving the personal data adopt the appropriate measures to guarantee the same level of protection. In this case, however, we assure you that adequate privacy safeguards are in place, e.g. through binding corporate data protection rules or standard EU data protection clauses.

How do we obtain your consent?

We obtain your consent for the aforementioned purposes through different means, such as, for example, telephone conversations with SANDOS Group Customer Service Department, through the formalization of service contracts with the different entities of SANDOS Group, through paper forms, web forms, etc.

If, at any time, you have not granted your consent to the aforementioned processing through the registration form on the website of SANDOS Group, and wish to grant it, you must check the option that appears before completing the registration.

If you do not wish to grant all consents, please do not check the general checkbox "I consent to grant the consents noted below", but only check those specific consents that you wish to grant. If you do not wish to grant any of these consents, you can continue with the registration without checking any of the consent boxes without any problem.

If you wish to revoke your consent, you may do so in any of the following ways: either by sending an email to [email protected], communicating the type of consent you wish to revoke or by accessing your web profile and unchecking the boxes of the consent you wish to revoke.

What are "communication preferences" and what is their purpose?

"Communication preferences" are the different options you have, to choose the way and/or means in which you wish to receive our communications.

You can choose and/or modify the communication channels available through the website of SANDOS Group at any time. In any case, you may at any time contact SANDOS Group's data protection officer by e-mail at [email protected] to inform him/her of any decision regarding your communication preferences.

The choice or modification of the communication preferences does not affect the consents granted by you as indicated in this Privacy Policy, nor does it imply the modification of such consent, which at any time are in force and which you may grant, modify, or revoke as indicated in the previous section.

Do we record our telephone conversations?

In order to guarantee both the quality of customer service and the exercise of the commercial rights of the customers of the different companies of SANDOS Group and the exercise of the rights related to the protection of their personal data, Benidorm Suites, S.L. may record some or all of the telephone calls, both incoming and outgoing.

The content of these conversations is subject to the general data protection policy of SANDOS Group, so you may exercise your data protection rights under the conditions set forth in this Privacy Policy.

How long do we retain your Data?

Your personal data will be retained: for purposes (i) and (ii): during the time necessary for the formalization of our relationship and, where appropriate, during the time that your relationship with Benidorm Suites, S.L. lasts. and, once the formalized relationship has ended, for as long as any legal liability may arise for either party; and for the purpose (iii) until you exercise your right of opposition, deletion, refusal of processing, and/or revoke your consent, as the case may be.

What are your Rights?

If the basis for the processing is your consent, you may object to or revoke your consent at any time by sending an e-mail to the following address: [email protected]. The refusal to grant your consent will have no effect on the existing relationship.

In addition, we inform you that you may exercise your rights of access, rectification, cancellation, portability, limitation, and/or opposition under the terms established in the legislation in force on data protection, by sending a letter to the mail address Juan Fuster Zaragoza 18, 03500 Benidorm, free of charge, addressed to Benidorm Suites, S.L., writing the letters "DPD" on the envelope, duly signing it and including your full name, address, telephone number, e-mail address and the valid documentation proving your identity, in which you request the exercise of one or more of these rights. You may also exercise your rights free of charge by sending an e-mail to the following e-mail address: [email protected], including the same information.

Likewise, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate https://www.aepd.es/es.

SANDOS GROUP reserves the right to make any modifications to the Privacy Policy it deems appropriate, as well as to the content of the website and the conditions for the use of the website.

Nuevos Proyectos Hoteleros Lanzarote S.L. (Sandos Atlantic Gardens) - Spanish Tax ID Number (CIF) - B38494357

For the purposes of this Privacy Policy, we must point out that "Nuevos Proyectos Hoteleros Lanzarote S.L." is the company of SANDOS Group, as defined below, incorporated for the provision of hotel operation services.

Why do we process your data?

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 ("GDPR"), and the current applicable legislation on the protection of personal data, we inform you that your personal data will be processed by Nuevos Proyectos Hoteleros Lanzarote S.L. with Tax ID Number (CIF) B38494357, with address at Urbanización Montaña Roja parcela 42, 35500 Playa Blanca - Yaiza, belonging to SANDOS Group, in order to (i) provide you with the necessary information to manage your registration as a supplier, employee, candidate, or client of any of the companies of SANDOS Group or of SANDOS4u loyalty programs, as well as the products and services marketed through the SANDOS Network or third party collaborators, as well as (ii) to send commercial communications, by any means, of products and/or services of a similar nature to those contracted with SANDOS Group and any of the companies and businesses of the Group; and (iii) to send commercial communications about products and/or services of SANDOS GROUP and/or third parties that may be based on automated individual decision making through the elaboration of profiling. The data provided by the client to Nuevos Proyectos Hoteleros Lanzarote S.L. will be used to conduct this processing. Profiling, through the analysis of your automated individual decisions, consists in the use of the personal data to evaluate certain personal aspects, such as the analysis and prediction of your personal preferences, interests, behavior, location, movements and attitudes; the use of different data science tools being the logic applied to obtain these profiles and the sending of personalized communications of your interest according to the results of the profiling obtained being the consequence of this processing.

In the event Nuevos Proyectos Hoteleros Lanzarote S.L. processes your personal data for additional purposes on a legal basis other than the one indicated, you will be provided with the corresponding notification.

We also inform you that your personal data will be processed in a lawful, loyal, transparent, adequate, relevant, limited, accurate, and updated manner. Therefore, we undertake to conduct reasonable steps to ensure that your data is rectified or deleted without delay in case they are inaccurate.

What is the legitimacy for processing your Personal Data?

The legal basis justifying the processing indicated in paragraph (i) is the need to execute the pre-contractual and contractual relationship existing between you and Nuevos Proyectos Hoteleros Lanzarote S.L. and the compliance with the legal obligations. The legal basis that justifies the processing mentioned in paragraph (ii) is legitimate interest. The legal basis that justifies the processing mentioned in paragraph (iii) is your express consent.

You guarantee the veracity of your personal data and undertake to inform Nuevos Proyectos Hoteleros Lanzarote S.L. of any variation thereof.

With whom do we share your Personal Data?

We inform you that the personal data held by Nuevos Proyectos Hoteleros Lanzarote S.L., (including those resulting from the profiling carried out) will be transferred to companies of SANDOS Group, identified at the following address www.sandos.com/es/privacidad, as well as for internal administrative purposes of SANDOS Group, based on legitimate interest. These SANDOS Group companies may be located in countries that do not have the same level of protection as Spain, in which SANDOS Group may expand in the future. Nuevos Proyectos Hoteleros Lanzarote S.L. will adopt the necessary measures to ensure that companies of SANDOS GROUP receiving the personal data adopt the appropriate measures to guarantee the same level of protection. In this case, however, we assure you that adequate privacy safeguards are in place, e.g. through binding corporate data protection rules or standard EU data protection clauses.

How do we obtain your consent?

We obtain your consent for the aforementioned purposes through different means, such as, for example, telephone conversations with SANDOS Group Customer Service Department, through the formalization of service contracts with the different entities of SANDOS Group, through paper forms, web forms, etc.

If, at any time, you have not granted your consent to the aforementioned processing through the registration form on the website of SANDOS Group, and wish to grant it, you must check the option that appears before completing the registration.

If you do not wish to grant all consents, please do not check the general checkbox "I consent to grant the consents noted below", but only check those specific consents that you wish to grant. If you do not wish to grant any of these consents, you can continue with the registration without checking any of the consent boxes without any problem.

If you wish to revoke your consent, you may do so in any of the following ways: either by sending an email to [email protected], communicating the type of consent you wish to revoke or by accessing your web profile and unchecking the boxes of the consent you wish to revoke.

What are "communication preferences" and what is their purpose?

"Communication preferences" are the different options you have, to choose the way and/or means in which you wish to receive our communications.

You can choose and/or modify the communication channels available through the website of SANDOS Group at any time. In any case, you may at any time contact SANDOS Group's data protection officer by e-mail at [email protected] to inform him/her of any decision regarding your communication preferences.

The choice or modification of the communication preferences does not affect the consents granted by you as indicated in this Privacy Policy, nor does it imply the modification of such consent, which at any time are in force and which you may grant, modify, or revoke as indicated in the previous section.

Do we record our telephone conversations?

In order to guarantee both the quality of customer service and the exercise of the commercial rights of the customers of the different companies of SANDOS Group and the exercise of the rights related to the protection of their personal data, Nuevos Proyectos Hoteleros Lanzarote S.L. may record some or all of the telephone calls, both incoming and outgoing.

The content of these conversations is subject to the general data protection policy of SANDOS Group, so you may exercise your data protection rights under the conditions set forth in this Privacy Policy.

How long do we retain your Data?

Your personal data will be retained: for purposes (i) and (ii): during the time necessary for the formalization of our relationship and, where appropriate, during the time that your relationship with Nuevos Proyectos Hoteleros Lanzarote S.L. lasts. and, once the formalized relationship has ended, for as long as any legal liability may arise for either party; and for the purpose (iii) until you exercise your right of opposition, deletion, refusal of processing, and/or revoke your consent, as the case may be.

What are your Rights?

If the basis for the processing is your consent, you may object to or revoke your consent at any time by sending an e-mail to the following address: [email protected]. The refusal to grant your consent will have no effect on the existing relationship.

In addition, we inform you that you may exercise your rights of access, rectification, cancellation, portability, limitation, and/or opposition under the terms established in the legislation in force on data protection, by sending a letter to the mailing address Juan Fuster Zaragoza 18, 03500 Benidorm, free of charge, addressed to Nuevos Proyectos Hoteleros Lanzarote S.L., writing the letters "DPD" on the envelope, duly signing it and including your full name, address, telephone number, e-mail address and the valid documentation proving your identity, in which you request the exercise of one or more of these rights. You may also exercise your rights free of charge by sending an e-mail to the following e-mail address: [email protected], including the same information.

Likewise, in the event that you consider that your rights have not been properly addressed, you may contact the competent Control Authority (AEPD) to file the claim you deem appropriate https://www.aepd.es/es.

SANDOS GROUP reserves the right to make any modifications to the Privacy Policy it deems appropriate, as well as to the content of the website and the conditions for the use of the website.

Sandos Mexico

Modifications: We will update the data protection information when there are changes in legislation or in any of the procedures for processing your personal information. This data protection information was last reviewed and updated in February 2024.