How do I get to the hotel?

When leaving Cancun International Airport, you must take the Cancun-Tulum / Mexico 307 Highway for 29.01 miles and then turn left into the Grand Coral complex located at Kilometer 294. Along the way, you’ll see multiple signs indicating the right direction to the hotel. Once inside the Grand Coral complex, keep straight along the main road and take a left at the first roundabout. Head down this road and you will find the hotel on your right.



Does the all inclusive package include transportation?

Our hotel does have a transportation service; however, this has an additional cost and is made through the Seek N Go travel agency. Reserve by sending an email to [email protected] or call the following numbers:

From the Americas - Mexico 01 800 907 52 92

From the Americas - USA 1 866 336 40 83

From Europe - Spain +34 971 78 33 02

From Europe - UK +44 20 305 137 68

How can I go to downtown Playa del Carmen from the hotel?

You can request a taxi from your room or from the lobby; the approximate cost is $10.00 USD. We remind you that this service is not provided by the hotel.

If I'm at Sandos Caracol, can I visit Sandos Playacar?

Yes. If you are staying at Sandos Caracol, you can visit Sandos Playacar and enjoy your all inclusive plan from 11:00 am to 11:00 pm.

Does Uber exist in Playa del Carmen?

No, Uber service is not provided in Playa del Carmen, nor in the entire state of Quintana Roo.