Frequently Asked Questions
We want you to be well informed about Sandos Caracol, from what is included in your stay, things to do in Playa del Carmen, to what you should pack in your suitcase. Enjoy your vacation at its best!
Food and Drink
Solve some doubts about the food and drinks of your all inclusive plan
Know more about bars and restaurants.
Our mission, vision and purpose
At Sandos Hotels & Resorts, our values are what set us apart. Find out more about our Sustainability Policy, standards, and what we stand for as a company.
Transportation and Location
Where is Sandos Caracol located?
Where is the resort and how do you get here.
There is so much to do at Sandos Caracol
See the details of the activities you can do at Sandos Caracol, such as schedules, reservations, etc.
Special requests according to your needs
Frecuently asked questions about the needs of different types of families.