clean stay


About our clients' protection

The main objective of Sandos Hotels & Resorts is the safety and well-being of our clients. In the wake of the current situation regarding health and safety, we want to express our sympathy to all those affected.

In compliance with the laws decreed by government agencies to protect everyone's health, our hotels in Spain and Mexico will be temporarily closed until the current situation ends.


If you have an active reservation in one of our hotels while they are closed, please contact your travel agency, or, if you have made your reservation at, directly with us.


We have adapted our cancellation policies to offer flexibility to our clients. Click here for more information.