Privacy Policies

Privacy Notice and Web Site Ownership

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MEXICO

Celebrated between Sandos Hotels & Resorts (Sandos Caracol and Sandos Playacar) and the information holder, notice is hereby given to establish the information management and purposes by  Sandos Hotels & Resorts, according to the provisions of Federal Act on Data Protection articles 15 and 16  (The ‘Law’).

Responsible for the protection of your Personal Data.
Sandos Internacional, S.A. de C.V., (Sandos Caracol), with address Kilómetro 295 Carretera 
Chetumal - Cancún, Playa del Carmen, Municipio de Solidaridad, Estado de Quintana Roo, CP.
77710 and Epi Gestión México, S.A. de C.V. (Sandos Playacar) with address Paseo Xaman Ha,
Condominio Playacar, Playa del Carmen, Municipio de Solidaridad, Estado de Quintana Roo,
henceforth Sandos Hotels & Resorts is responsible for the management of your personal data according to this privacy notice.

Moreover, it is also safeguarded according to administrative, technical and physical security,
established by law, to protect it against possible damage, loss, alteration or non-authorized
access.

PURPOSE OF PERSONAL DATA MANAGEMENT
Personal data recorded by Sandos Hotels & Resorts, will be used for the following purposes:

• » Rendering accommodation services
• » Rendering restaurant services
• » Rendering banquet services
• » Rendering event planning services
• » Rendering tourist and commercial services
• » Vacation Club Membership
• » Inform about new services, products or events related to past services, including advertising and news bulletin delivery
• » Fulfill obligations related to the aforementioned services
• » Evaluate quality and service
• » Internal analysis of services
• » Mainly to fulfill our obligations with you.

The individual will be able to exercise the access, rectification, cancellation or opposition rights in regards of his/her own personal data, according to article 28 of the law, or revoke the agreement that has been granted to us with that particular purpose.
Therefore, it is necessary for the user to send information on terms of Article 29 to Luis  Zuzuarregui Rojas, head of our Personal Data Protection Department, located at the property, or call 9985774334 or send an email to privacidad.mx@sandos.com , that must be later confirmed by phone to guarantee the pertinent reception.

Moreover, the data can be transferred to national or international similar interest entities to fulfill the purpose of giving your personal information. Your information will be shared with all Sandos Group companies, also deployed in our website.

If we do not receive your express opposition on using your personal data on the aforementioned terms and ways, it is understood that you have tacitly agreed.

If you do not want to receive our promotional messages, please send us a request to the aforementioned email.

SENSIBLE DATA
Sandos Hotels & Resorts will gather and manage sensible data. Sensible personal information is related to disabilities, medical requests or any other factor that will lead to a better service rendering.

Sandos Hotels & Resorts is committed to manage personal data with strict security and confidentiality.

TRANSFERENCE
For advertising or marketing purposes, Sandos Hotels & Resorts can transfer your personal data to subcontracted third parties.

PERSONAL DATA USE RESTRICTION AND DISCLOSURE
To limit the use of personal data, please send us an email to privacidad.mx@sandos.com addressed to Personal Data Department expressing your request.

MEANS TO VALIDATE ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)
To access Sandos Hotels & Resorts personal data base, and verify and rectify if it is inaccurate or incomplete, to cancel or refute purposes, send your request to our Personal Data Department at privacidad.mx@sandos.com with the following information:

• » Holder’s Name
• » Holder’s address or email (to send reply)
• » ID Certified documents in accordance to your request
• » Description of personal data in which it is intended to exercise ARCO rights. 
• » Any other element that allows personal data location and request attention.

MEANS TO REVOKE CONSENT
At any moment you can revoke your consent granted to Sandos Hotels & resorts to manage your personal information by sending an email to our Personal Data Department at privacidad.mx@sandos.com clearly expressing your reasons to revoke your consent.

PERSONAL DATA OF MINORS AND PEOPLE UNDER LEGAL INTERDICTION AND INCAPACITY
Some of the managed data can include personal data of minors or people under legal interdiction and incapacity. To manage the aforementioned data, parents and tutors consent is necessary.

The exercise of Access, Rectification, Cancellation and Opposition rights can be carried out through the person that has the custody, tutelage or representation of the incapable.

SECURITY MEASURES
Sandos Hotels & Resorts recognizes the value of your personal information, therefore we have implemented security measures that avoid the use of the information for purposes other than the authorized, as well as alteration, loss, theft or third parties access. Considerable measures include the use of specialized electronic programs, staff training and internal policies adoption for data protection.

If you reject any form of use of your information according to this privacy notice, please send an email to Personal Data Department at privacidad.mx@sandos.com.

EXCEPTIONS:
Moreover and according to articles 10, 37 and others related to the Law, Sandos Hotels & Resorts, will be free of any related obligation to data management and transfer when:

I.    Data is foreseen in a Law article
II.    Data appears in public access sources 
III.    Personal data is submitted to previous process of dissociation
IV.    Data has the purpose of fulfilling obligations derived from a legal relationship between holder and responsible party;
V.    An emergency situation that potentially could harm the individual’s health or belongings is presented.
VI.    Data is essential for medical attention, prevention, diagnosis, health assistance, medical treatments or sanitary services, under Health General Law and other applicable legal scope, and when such data management is made by someone under professional discretion or similar obligation, or
VII.    A resolution is enacted by competent authority
VIII.    Transfer is performed for rights recognition, exercise or defense during a legal process
IX.    Transfer is performed for a legal relation management or recognition between holder and responsible party.

PRIVACY NOTICE MODIFICATION NOTE
The privacy notice herein will be modify without further notice to fulfill  legal standards, precedents, domestic policies, and new requirements for service rendering in Hotels & Resorts or any other cause. These modifications will be available at www.sandos.com.

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ESPAÑA

www.Sandos.com , PAPAGAYO ARENA S. L. ownership, with registered address in Playa de las Coloradas 35570 Playa Blanca, Lanzarote. CIF: B-38484796 Contact address  info@sandos.com or dial +34 928 - 51 91 11.

www.Sandos.com was created with the purpose of promoting and selling hotel services.

Privacy Policies and  Database Protection.


In compliance of the Organic Law,  15/1999 of December 13th, of database protection,  we would like to inform the user, 5th article of current law,  that the data introduced in the contact forms as well as the buying forms from our site, will be stored in automated files, owned by PAPAGAYO ARENA S. L. , files which will be treated according to the Organic Law of Database Protection.

The database obtained by "sandos4u" contact forms will be treated with the compliance of offering  loyalty promotional and exclusive services to  such club.

The personal information introduced to registration forms will be incorporated to PAPAGAYO ARENA S. L. database and will be exclusively use  to personalize future visits, for sending commercial e-mails in order to provide  our special offers or services, as well as , to perfect the contractual relationships between "PAPAGAYO ARENA S. L" and the users interested in any of this website’s services.

** Sandos has nothing to do with Sandals.