General Purpose of the Company

1. To offer unique products and services that will differentiate us in the tourism sector.

2. To generate prosperity at every level, fulfill the objectives of shareholders and surpass the expectations of our guests and the Sandos family.

3. To contribute to the development of the company and the destination, strengthening and positioning our brand as a potential future investment.



To be leaders in all-inclusive resorts that are differentiated, innovative and sustainable.



To offer unique experiences to our guests.


Our Values and Principles

1. Respect: Demonstrating excellence and ethics towards our co-workers (Company), society (Humanity) and the various forms of life that surround us (Environment).

2. Honesty: Freedom from deceit or fraud leads to personal, professional and organizational development.

3. Responsibility: Accountability for everything and everyone within one's power.

4. Creativity: Transcend traditional ideas, to find solutions in an original way, improving our skills as individuals and contributing to the progress of our company on a daily basis.

5. Proactivity: Anticipate in every moment what we want to do and how we will do it, taking responsibility for making things happen.

6. Positive Attitude: Always give a smile, give greater emphasis to the positive and enjoy what we have and what we do.


General Operating Rules

1. Quality and attention to detail are the basis of all our activities, the best guarantee to build loyalty with our guests and the characteristic that distinguishes us.

2. Teamwork and synergy between departments and between our hotels are the best support to improve our working environment and increase productivity.

3. Sustainable development is the foundation of our corporate culture and our operating processes.

4. Competency-based training and specific job induction is our best strategy to ensure continuous improvement in all our processes.

5. Understanding of work and effective communication are the essential tools to strengthen confidence and ensure compliance of labor.

6. To know, to adapt and to spread the philosophy of our organization allowing us to generate a sense of belonging and to impact the community in a positive way.

7. With no exception, all Sandistas continually and actively participate in cleanliness and guest care.


Service Quality Standards

1. Safety and Hygiene: Emphasis on the proper handling of food and beverages, cleaning and disinfection, risk prevention for guests and employees.

2. Kindness and Care: Guest care with a high standard of hospitality: sincere smile, attention to detail and personalized treatment.

3. Image: Care for the impeccable image of all employees, common areas and environment.

4. Efficiency: Implementation of policies, procedures and standards that enhance synergies and allow a high level of productivity and speed of service.



Sandos Awards

For Sandos Hotels & Resorts quality is paramount, which is why we continuously audit our practices for internal quality control in collaboration with external consultants. As a testament to our commitment to high quality services, Sandos Hotels & Resorts has been the recipient of the following awards:


Sandos Playacar Beach Resort & Spa, Sandos Caracol Eco Resort & Spa and Sandos Cancun Luxury Experience Resort were recently honored by Apple Vacations with the company's Golden Apple award for their standard of quality, service and value. The Golden Apple awards were presented at a ceremony held in September 2012.


Travelife Gold is a recognition of standards and practices that certify the high level of commitment to sustainability that Sandos Hotels & Resorts offers.


Rainforest Alliance certificate allows Sandos Hotels & Resorts to be recognized all around for being an environmental, social and economic sustainable company.


We are proud members of Pack for a Purpose, an initiative that allows travelers like you to make a lasting impact in the community at your travel destination. If you save just a few kilos of space in your suitcase and bring supplies for area schools or medical clinics in need, you'll make a priceless impact in the lives of our local children and families. Please click here to see what supplies are needed for our projects.



Our commitment to the Environment is reflected in our policies.


Through our recycling culture, we aim to achieve some clear objectives: Constantly updating our environmental policy to bring it in line with current situations and above all, to protect and care for our surroundings.


We are implementing plans to reduce the impact of our company on the environment, and contributing to sustainable development, using natural resources for energy and fuel, progressively adapting to the latest technologies, and promoting a cleaner and more respectful mindset towards the environment.


Sustainability Policy: Sandos Hotels & Resorts is continuously improving our management to ensure a reduction in the impact of our ecological footprint. We distinguish ourselves by promoting sustainable practices that aim to preserve historical, natural, and cultural resources and to foster community development.  We encourage our guests, suppliers, and partners to engage in our vision.


Environmental Policy: At Sandos Hotels & Resorts we are committed to reducing and preventing negative environmental impacts associated with tourism. By informing and educating our employees, guests and suppliers, we promote a lasting message of ecological sustainability, with the intention of caring for our local environment and contributing to the recovery of our planet.